Terms & Conditions
Last updated: 9 June 2026
These Terms & Conditions ("Terms") are a binding agreement between you and STOLLIX SOFT S.R.L. ("Stollix", "we", "us", or "our") governing your use of the TailStash mobile application and related services (together, the "Service").
By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
- Provider
- STOLLIX SOFT S.R.L.
- Trade Register
- J2023002511088
- Fiscal code (CUI)
- RO48746464
- Registered address
- Tudor Arghezi 11, Municipiul Braşov, Braşov, Romania
- Contact
- contact@stollix.com
1. The Service
TailStash is a private appreciation-journaling app. It lets you:
- Write short appreciation notes ("entries") to yourself, to an individual friend, or to a group;
- Receive entries from others and choose to read them now ("reveal") or save them to read later ("stash" them as "Acorns");
- Connect with friends and create or join groups;
- Request encouragement from selected friends ("boosts");
- Receive a daily spark and other notifications.
We may add, change, or remove features over time.
2. Eligibility
You must be at least 16 years old to use the Service. By using TailStash you represent that you are 16 or older and that you have the legal capacity to enter into these Terms. The Service is not intended for anyone under 16.
3. Your account
- You sign in using Google or Apple. You are responsible for keeping access to your sign-in account secure.
- You must provide accurate information (including a valid username) and keep it up to date.
- You are responsible for all activity under your account.
- You may have only one account at a time, and you may not use the Service to impersonate another person.
- Notify us promptly at contact@stollix.com if you believe your account has been compromised.
4. Your content
4.1 Ownership
You retain ownership of the entries, images, group names, and other content you create ("Your Content").
4.2 Licence to us
To operate the Service, you grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, and transmit Your Content solely for the purpose of providing and maintaining the Service - for example, storing your entries and delivering them to the friends or group members you choose. This licence ends when Your Content or your account is deleted, except for content already shared with other users and routine backups that age out, and except as required to comply with law.
4.3 Your responsibility
You are solely responsible for Your Content and represent that you have the rights to it and that it does not violate these Terms or any law or third-party right.
4.4 Recipients
Once you send an entry to a friend or group, the recipient(s) can read and keep it. Deleting your account does not necessarily remove copies already delivered to and stored by recipients; where your account is deleted, your authorship of past entries is dissociated and shown as "Deleted User".
5. Acceptable use
You agree not to use the Service to:
- Post or transmit content that is unlawful, harassing, abusive, threatening, defamatory, hateful, sexually explicit, or that exploits or endangers minors;
- Harass, bully, stalk, or send unwanted contact to other users;
- Infringe anyone's intellectual property, privacy, or other rights;
- Upload malware, or attempt to disrupt, overload, reverse-engineer, scrape, or gain unauthorized access to the Service or its systems;
- Circumvent usage limits, paywalls, security measures, or rate limits;
- Use bots or automated means to create accounts, send entries, or interact with the Service;
- Use the Service for any unlawful purpose or in violation of these Terms.
Although entries are private to the people you choose, this does not permit you to use those private channels to harm others. We may investigate and take action - including removing content and suspending or terminating accounts - for violations.
6. Reporting and moderation
If another user sends you content that violates these Terms, or you encounter abuse, contact us at contact@stollix.com. We may, at our discretion, review reported content and remove it, warn, suspend, or terminate the responsible account. We are not obligated to monitor content, but we reserve the right to do so to protect users and comply with the law.
7. Subscriptions, billing, and free limits
7.1 Free and premium
The Service offers a free tier with usage limits and a premium subscription that removes those limits and unlocks additional features (such as unlimited entries, unlimited boosts, and attaching images to entries). The free-tier limits (for example, a limit on how many entries or boosts you can create in a given period) are described in the App and may be adjusted over time.
7.2 Pricing and purchase
Current subscription plans and prices are shown in the App and on the Apple App Store or Google Play before you purchase. Purchases are made and billed through the App Store or Google Play, and managed via our payments provider RevenueCat. We do not receive or store your payment-card details.
7.3 Auto-renewal
Paid subscriptions automatically renew at the end of each billing period unless cancelled at least 24 hours before the end of the current period. Your account is charged for renewal through the App Store or Google Play in the 24 hours before the current period ends. Renewal is at the subscription price and for the period shown in the App Store or Google Play at the time of renewal.
7.4 Managing and cancelling
You can manage or cancel your subscription, and disable auto-renewal, in your Apple App Store or Google Play account settings. Cancelling stops future renewals; you keep premium access until the end of the current paid period.
7.5 Refunds
Refunds are handled by Apple or Google according to their respective policies, because they process the payment. We do not directly process payments and generally cannot issue refunds for store purchases.
7.6 EU right of withdrawal
Subscriptions are digital content/services supplied immediately. Purchases are completed through the Apple App Store or Google Play, and by completing your purchase and beginning to use the subscription you expressly consent to immediate provision and acknowledge that you therefore lose the 14-day statutory right of withdrawal under EU/Romanian consumer law once provision begins. The store refund policies described in Section 7.5 continue to apply, and where applicable store policies grant you broader rights, those also continue to apply.
7.7 Changes to pricing
We may change subscription prices or plan features. Changes do not affect a billing period already paid for. We will notify you in advance of any price increase affecting your subscription. Where the App Store or Google Play requires your consent to the new price, the increase will not take effect - and your subscription will not auto-renew at the higher price - unless you agree. You can cancel at any time before a price change takes effect.
8. Third-party services
The Service relies on third parties including Google (Firebase), Apple, and RevenueCat. Your use of their services is also subject to their terms and privacy policies. We are not responsible for third-party services and do not control them.
9. Intellectual property
The Service itself - including the TailStash name, logo, design, software, and all related intellectual property (excluding Your Content) - is owned by STOLLIX SOFT S.R.L. or its licensors and is protected by law. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the App for your personal, non-commercial use, subject to these Terms. You may not copy, modify, distribute, sell, or create derivative works from the Service except as permitted by law.
10. Suspension and termination
- By you: you may stop using the Service and delete your account at any time from Settings → Delete Account. Deletion follows the process and 30-day grace period described in our Privacy Policy.
- By us: we may suspend or terminate your access if you breach these Terms, if required by law, or to protect the Service or other users. We will give you notice where reasonable; we may act without prior notice only where necessary - for example, in cases of serious breach, a security risk, or a legal requirement.
- Provisions that by their nature should survive termination (e.g. content licences already granted to recipients, intellectual property, disclaimers, limitation of liability, and governing law) will survive.
11. Availability and changes
The Service is provided on an ongoing but not guaranteed basis. We may modify, suspend, or discontinue all or part of the Service, including features and limits, at any time. We are not liable for any modification, suspension, or discontinuation, except as required by law.
12. Disclaimers
To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including fitness for a particular purpose, availability, accuracy, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that content will be preserved without loss - subject to your mandatory consumer rights and the legal guarantee of conformity described below. Nothing in these Terms excludes or limits rights you have as a consumer under mandatory Romanian or EU law. In particular, your statutory rights to digital content and services that conform to the contract - including any legal guarantee of conformity under applicable EU and Romanian consumer law - are not affected.
13. Limitation of liability
To the maximum extent permitted by law:
- We are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of data, content, goodwill, or profits, arising from or related to your use of the Service.
- Our total aggregate liability for any claim relating to the Service is limited to the greater of (a) the amount you paid us for the Service in the 12 months before the event giving rise to the claim, or (b) EUR 50 - except that nothing in this cap limits our liability under the legal guarantee of conformity or any other mandatory consumer right.
Nothing in these Terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, for fraud, or for your mandatory consumer rights.
14. Indemnity
To the extent permitted by law, you agree to indemnify and hold harmless STOLLIX SOFT S.R.L. from claims, damages, and reasonable expenses arising out of Your Content or your breach of these Terms or of applicable law. This does not apply to the extent the claim arises from our own breach or negligence, and nothing here requires you to indemnify us beyond what is permitted by mandatory consumer law.
15. Governing law and disputes
These Terms are governed by the laws of Romania, without regard to conflict-of-law rules. The courts of Romania competent for our registered office shall have jurisdiction, except that, if you are a consumer, you benefit from any mandatory protections and may bring proceedings in the courts of your country of residence as provided by EU law.
Alternative dispute resolution: if you are an EU consumer and we cannot resolve a dispute with you directly, you may be entitled to refer it to an alternative dispute resolution (ADR) entity in your country of residence. In Romania, the competent body is the National Authority for Consumer Protection (ANPC), through its alternative dispute resolution structure (Soluționarea Alternativă a Litigiilor - SAL) - see anpc.ro. We are not obliged to use ADR but will consider it in good faith. In all cases, please contact us first at contact@stollix.com and we will try to resolve any issue.
16. General
- Entire agreement: these Terms and the Privacy Policy are the entire agreement between you and us regarding the Service.
- Severability: if any provision is found unenforceable, the rest remains in effect.
- No waiver: our failure to enforce a provision is not a waiver of it.
- Assignment: you may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets.
- Changes to these Terms: we may update these Terms; we will update the "Last updated" date and, for material changes, notify you in the App before they take effect. If you do not agree to a material change, you may stop using the Service and delete your account free of charge; continued use after a change takes effect means you accept it.
17. Contact us
STOLLIX SOFT S.R.L.
Tudor Arghezi 11, Municipiul Braşov, Braşov, Romania
Email: contact@stollix.com